With competition arising from all angles, including non-specialist sectors such as pubs, retailers and service stations, it is more important than ever that we stand out as a business. Consumers are increasingly ranking experience as one of the most important factors in selecting their coffee destination. Costa Coffee – the nation’s favourite coffee – has the greatest share of the branded coffee shop market because customers love and trust the brand to deliver not just great coffee, but a quality experience every time, everywhere. With this in mind, we invest heavily in our teams and are committed to supporting staff development.
Great service is truly at the heart of what we do. As the face of our business, we have high standards for our teams – and the high regard in which we hold our staff is reflected in our work culture. From our training academy where we facilitate career progression to our annual awards event recognising outstanding contributions across the group, we ensure our staff always feel both challenged and valued. We pride ourselves on fostering an excellent work culture. As a testament to this, many of our operational team have been with us since the origins of Scoffs Group and our senior operational team alone boasts an impressive 100+ years of experience collectively.
An inclusive environment in which diversity is celebrated is a key pillar of our work culture: Scoffs Group is proud to be an equal opportunities employer.
The aim of our Training Academies is to arm our employees with the knowledge and skills they need to help them excel in whichever job role they may hold within the group. We currently have three academies at the following locations:
The spacious and inviting rooms are also available for hire to external visitors and businesses, and refreshments can be provided at preferential rates.
Since 2010, Yuzu Training has been delivering training exclusively to the Costa Coffee franchise, Premier Coffee, now within Scoffs Group. A UK government-approved independent training provider, Yuzu Training provides Apprenticeship provision, apprentice recruitment and vocational qualification delivery. The programmes were developed to drive staff training at all levels of the business – from baristas to operations managers to head office staff. All delivery models have been designed in line with Costa’s brand mission and working practices. With the acquisition of Premier Coffee by Scoffs Group, the vocational training has grown to accommodate the increased number of employees and continues to do so.
The current offer includes:
New apprenticeships to be added in 2022.
Yuzu Training employs a team of staff across a broad geographical area, including Costa Trainers, quality & compliance as well as administration staff. With a head office in the heart of Southampton, Trainers delivering the courses travel across all sites to ensure all staff – no matter where the location – have the opportunity to learn and train within the business.
Originally working with a variety of colleges to access government funding, Yuzu Training now delivers directly to staff on site under the Apprenticeship Levy. Only government-approved providers can do this, and Yuzu Training achieved this status in September 2014. The Apprenticeship Levy was introduced from April 2017 and applies to companies with a payroll bill of £3m a year. The Levy is set at a rate of 0.5% of the total payroll and is collected and managed via PAYE.
Yuzu Training has recruited over 50 apprentices into stores who started at the barista level and who have moved up to become store managers. Apprentices are trained, coached and mentored by the Trainers and also complete maths and English functional skills while on the programme (a legal entitlement and requirement if the staff member is under 19), which is equivalent to a GCSE. Trainers also include additional support areas within the delivery, such as time keeping, money management, housing & accommodation advice, health & wellbeing, substance & alcohol misuse support, personal hygiene and sexual health information. All these areas are covered by Yuzu Training’s safeguard commitment to apprentices and staff on training courses.
All training takes place within the stores and no staff are day released, nor are they required to attend college or night school. Training takes place either within the store or online. This delivery model has proven very popular with staff as it enables them to learn while they earn.
An additional route to employment within Scoffs that Yuzu Training facilitate is through our Traineeship program, whereby prospective candidates are able to gain paid experience before progressing on their journey with Costa. The partnership with Yuzu Training, and the associated opportunities for development, is part of Scoffs commitment to improving our employee’s wellbeing. Both Yuzu and Scoffs Group recognise the importance of safeguarding staff and learners We work with many organisations to ensure our teams are safe and can obtain advice and support when needed.
For resources and more information, please visit Yuzu Training Support Organisations
To date, over 2,500 staff have taken advantage of a qualification while employed within the franchise and as of September 2021 Yuzu Training has a 96% success rate.
All qualifications are nationally recognised and training is scrutinised by Her Majesty’s Inspectorate, OFSTED. Yuzu Training had their monitoring OFSTED visit in March 2021. During the inspection, Yuzu Training received the highest possible rating in two out of three of the assessment categories, with high praise from the inspectors regarding the unique offering.
The inspectors commented that Yuzu Training's provision was of the “highest quality with fantastic outcomes” and it was a “pleasure to inspect.” Learners from all over Scoffs contributed, including Devon, Hampshire, Essex and Norfolk. Store and Operations Managers reported that the training provision from Yuzu creates leaders and that the training contributes to staff development, ultimately increasing success in stores.
The lead inspector also commented to say he felt that Yuzu Training's apprenticeship provision at Scoffs was very “unique and special” and that it was a pleasure to speak to so many that had been positively impacted by it.
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In 2021, Yuzu Training, with the support of Scoffs Group,s was the proud recipient of The NCFE Centre of the Year Award in recognition of being a “centre that has gone over and above to help its learners.”
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Costa Coffee has impressive sustainability credentials. Synergy between the brand motivation and our own is a key driver in our success: at Scoffs Group, we believe sustainability must be at the heart of any successful business.
Some of the notable initiatives attributable to Costa Coffee include:
As part of our strategy to tackle food waste, Scoffs Group became the first Costa franchisee to partner with Too Good To Go, a social impact company driving a movement against food waste. Their app is the world’s largest business-to-consumer marketplace for surplus food. In our first year of this partnership, Scoff Group alone diverted 55.5 tonnes of food away from waste.
Sustainability alone is not enough and in 2012, the Costa Foundation, a registered charity, was borne with a vision to relieve poverty and improve the lives of children in coffee-growing communities by providing access to quality education. To date, the Costa Foundation has funded over 90 school projects and changed the lives of more than 90,000 children.
Scoffs Group is aligned with and firmly committed to Costa’s goals: we were the proud recipients of Costa Foundation Fundraiser of the Year in 2012–2013 and the Costa Foundation Award in 2021, and, to date, our contributions to the Foundation sit in excess of £200,000. From raising money through the sales of staff-knitted decorations, to in-store raffles to sponsored bicycle rides across Europe, we are constantly looking for ways to affect change through this important charity. We are extremely proud of our contributions to date, yet we are always striving to improve.
At Scoffs Group, we are proud to be considered a prominent part of the communities in which our stores reside.
From supporting and hosting local groups and events, to promoting other local business, we work hard to give back to the communities we love.
We always welcome working with other local businesses synergistically and are pleased to co-promote external events in the local area through our own marketing channels.
If you would like to discuss a collaboration, or would like to use one of our stores to host your event, please get in touch: firstname.lastname@example.org
Slavery and human trafficking remains a hidden blight across our society, and as an organisation, we remain committed to responsible recruitment and careful selection of our suppliers in our supply chain to ensure that all goods are sourced from respectable supply chains.
This statement sets out Scoffs Group actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains. This statement relates to actions and activities during the current financial year.
Staff are expected to report concerns or questions immediately to management who will act upon them straight away.
Our work involves providing our clients with a personal service tailored to meet their needs through the variety of products and services we offer and our aim is to ensure our clients are fully satisfied with the products and services we provide at all times.
We have been in been operating coffee shops for over ten years and have established a company (as part of a franchise) with a reputation for quality. This has enabled steady growth in a competitive market and ensured the highest levels of customer satisfaction. Day to day management is also assisted by a management team.
Scoffs Group’s work only extends to the UK marketplace.
Although the individual trading businesses is significantly below the threshold for legal publication of a Modern Day Slavery Statement, the Company wants to be pro-active and responsible as a member of potential supply chains to organisations that, as a Group, do turnover in excess of £36 million.
Our business is focused around providing coffee retail services to our customers, but individual aspects of our service include:
- Selling coffee, cakes, sandwiches etc. in outlets across the UK operating cash and credit card transactions;
- Recruit, train and develop employees to be the best they can in retail operations and customer service;
- Market products and services in store and online via social media
Our supply chains includes standard Costa-approved suppliers.
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
The organisation has the following additional policies that describe its approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:
The organisation encourages all its workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, the organisation. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. The organisation's whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation.
Employee code of conduct
The organisation's code makes clear to employees the actions and behaviour expected of them when representing the organisation. The organisation strives to maintain the highest standards of employee conduct and ethical behaviour when operating abroad and managing its supply chain.
Supplier code of conduct
The organisation is committed to ensuring that its suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions where necessary, treat workers with dignity and respect, and act ethically and within the law in their use of labour. The organisation works with suppliers to ensure that they meet the standards of the code and improve their worker's working conditions. However, serious violations of the organisation's supplier code of conduct will lead to the termination of the business relationship.
Recruitment and Agency worker policy
The organisation uses only specified, reputable employment agencies to source labour and always verifies the practices of any new agency it is using before accepting workers from that agency.
As part of our initiative to identify and mitigate risk:
We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors comply with our values.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to members of the management team. Should supply chain purchasing be delegated to another member of the team, they will receive suitable training.
We will continually monitor our adherence to this policy by self-assessment and discussions with our supply chain.